• Online
  • Autopay
    

    Save time and postage by having your monthly payment automatically debited from your bank account. Complete one of the following options to enroll:

    • Login now and enroll to set up your recurring payments immediately
    • Call us at (866) 331-5632, Monday - Friday, 8:00 a.m. - 9:00 p.m. Eastern
    • Download, complete, and return the AutoPay Enrollment Form
      
      
  • One-Time Payments
    

    One time payments are available through your KIAFINANCE.com account using your home computer or any mobile device.

• Mail
  

  View the options below to mail a one-time payment to us. Be sure to include both your payment and remit coupon. If your remit coupon isn’t available, please write your account number on the check.

  • Retail Customers
    • Regular Mail Address:
      Kia Finance America
      P.O. Box 650805
      Dallas, TX 75265-0805
    • Overnight Mail Address:
      Kia Finance America
      Box 650805
      1501 North Plano Rd., Suite 100
      Richardson, TX 75081
    
    
    

    IMPORTANT: For the retail payoff check mailing address, refer to the "Payoffs and Titles" category below

  • Lease Customers
    • Regular Mail Address:
      Kia Finance America
      P.O. Box 660891
      Dallas, TX 75266-0891
    • Overnight Mail Address:
      Kia Finance America
      Box 660891
      1501 North Plano Rd., Suite 100
      Richardson, TX 75081
    
    
    

    IMPORTANT: For lease payoff checks to purchase your leased vehicle, refer to the "Payoffs and Titles" category below

• Phone
  • Automated Phone System:
    Call (866) 498-4455. Please have your KFA account and banking information ready. There is a convenience fee of $3.95 per payment to use this service.
  • Live Representative:
    Call (866) 644-1350. Please have your KFA account and banking information ready. There is a convenience fee of $7.95 per payment to use this service.
  
  
  
• In Person
  • Western Union:
    

    Call (800) 325-6000 to find a location. Western Union will require the following information to process your payment:

    • Pay to: Kia Finance America
    • City Code: KFA
    • State Code: CA
    
    
    
  • MoneyGram:
    

    Call (800)926-9400 to find a location. MoneyGram will require the following information to process your payment:

    • Company: KFA
    • Receive Code: 3984
    
    
    

    Western Union or MoneyGram will charge you a convenience fee for these services. KFA may retain a portion of this fee. When using one of our "cash only" locations, please reference your billing statement to ensure you have the correct account number and codes.

  
  
  
• With a Credit Card:

  It is not possible to use a credit card to directly pay your bill with Kia Finance America. However, you may pay using Visa or MasterCard through Western Union Quick Collect. Fees and restrictions apply.

  • To use Western Union Quick Collect, call (800)634-3422. Please have your Kia Finance America account number as well as the following payee information:
    • Payee: Kia Finance America
    • City Code: Kia
    • State Code: CA
    
    
    

  There is a convenience fee to use this service.

Payments made online, using the automated phone system, or with a live phone representative will post to your Kia Finance America account for the selected scheduled date if submitted prior to 8pm Eastern time on any day. Payments submitted after 8 p.m. Eastern time will be posted to your account on the next business day. It may take up to 24 hours from the posting date for the payment to be reflected in your online payment history. It may take up to 5-7 days for your payment to be reflected in your bank account. For issues concerning your bank account, please consult your bank or financial institution if necessary.

To access your payment history:

1. Login to your kiafinance.com account
2. Click Payments
3. Select the View History tab

Yes! If you go paperless, you will receive an email notification when your monthly statement is available for viewing online. To enroll:

1. Login to your KIAFINANCE.com account
2. Click My Account
3. Select the My Profile tab
4. Choose the Paperless Statements checkbox

Note: When you sign up for automatic recurring payments, you will automatically be enrolled in our Paperless program, as well as enjoy the ease of having your payment automatically debited from your bank account each month.

On retail accounts, the due date can be changed a maximum of 2 times during the contract term, but no more than once per calendar year. It can be changed once online by visiting the My Profile page. The date can be moved up to 20 days beyond the current due date. To change your due date, your account must be current. Lease accounts are not eligible for due date changes.

• Log in to your profile and find the “Payment” tab
• Click “Set up AutoPay” within the “Payment” drop-down
• Under “Make a Payment” click to set up your AutoPay schedule

All financial companies need to share customer’s personal information to run their everyday business. The types of personal information we collect and share depends on the product or service you have with us. Federal law gives consumers the right to limit some but not all sharing.

To learn more about what we can share, why we might share it, and how you can limit this sharing, please read the Kia Finance America Consumer Privacy Notice.

Our Online Privacy Policy explains how we protect your privacy while using our website.

Any costs associated with the operation of the vehicle are your responsibility. This includes personal property tax which is charged based on your garaging/registration address and may also be referred to as excise tax, ad valorem, or motor vehicle tax. If you believe you are exempt from property tax or have been charged incorrectly, contact your local tax authority to determine if you are eligible for exemption or abatement.

To update your address:

1. Login to your KIAFINANCE.com account
2. While logged in, at the top of the page, click My Account
3. Select the My Profile tab
4. Choose Account information to make any necessary changes to your mailing, billing, and/or garaging address for lease vehicles
5. Click Save

If you have moved out of state:

• You may also be required to process a State-to-State title transfer. Please contact the Department or Bureau of Motor Vehicles in your new state for this information. Refer to the Payoffs and Titles section for more information regarding the State to State transfer process.
• Lease customers: There may be a change to your monthly payment amount due to state-specific tax requirements.

You may choose to purchase or lease a new vehicle, purchase your current vehicle, or simply return your vehicle.

Please visit our Lease-End Overview page for a detailed explanation of what you need to do to pursue each of these options.

You have the option to turn in your vehicle at any time. However returning your vehicle too far in advance of your scheduled maturity date may be considered an early termination under your lease agreement. Our team of Lease-End Advisors will be happy to help with any questions you may have. You can contact a Lease-End Advisor at (855) 537-8542, Monday - Friday, 8 a.m. - 9 p.m. Eastern.

The following charges may be included on your End of Term Invoice, if applicable:

• Excess wear and use
• Excess mileage
• Disposition (turn-in) fee When you lease or finance the purchase of a new Kia through Kia Finance within 60 days of returning your lease, Kia will cover your disposition fee, up to $400.
• Any past due or unpaid monthly payments
• Any other fees (e.g. unpaid late payment fees, taxes, tolls)

Visit our Lease-End Overview and select the "Buy Your Current Kia" option on this page for full instructions on how to request a buyout quote.

If your vehicle is garaged/registered in CO, DC, FL, HI, IN, PA, SD, SC, you will need to contact a Dealership to purchase the vehicle.

Once you've received your quote, log-in to your kiafinance.com account (go to My Account > Document Request) to submit the Odometer Disclosure Statement and electronically sign the document.

Then mail your payoff check to:

• Regular Mail:
  Payee must be: HCA Exchange, Inc.
  KFA Payment Processing
  Dept CH 14301
  Palatine, IL 60055-4301
  
  
• Overnight Mail:
  Payee must be: HCA Exchange, Inc.
  HCA Exchange, Inc.
  Dept CH 14301
  5505 North Cumberland Ave, Suite 307
  Chicago, IL 60656-1471