Kia Charge Pass gives you access to thousands of charging stations nationwide with the ability to conveniently start EV charging and manage your charging sessions. Kia Charge Pass is a free feature accessible only through Kia Connect.

All Kia EV and PHEV models and trims are eligible to use Kia Charge Pass with a Kia Connect Subscription.

You must have a Kia EV or PHEV model with an active Kia Connect subscription. Click here to choose the perfect Kia Connect plan for you! For Kia models 2025 and onward, a 3-year complimentary Kia Connect subscription is available.

Charging sessions completed through Kia Charge Pass will be paid by the credit card on file in the Kia Access App.

Kia Charge Pass is available for you to use if you have completed the sign up process, have a valid payment method on file, your account is in good standing, and you have an active Kia Connect subscription.

There are a few reasons why you may not receive live charging session data.

• If you are in an area with limited cellular connectivity, the EV charging station network may not be able to send session data.
• The EV charging station network you are using does not support sending live charging session data through its roaming partners.

You can view your public charging history through Kia Charge Pass by selecting the "View Kia Charge Pass History" on the Kia Charge Pass menu in your Kia Access app.

At this time, Kia Charge Pass does not support RFID cards or NFC technology for starting charging sessions.

To delete your Kia Charge Pass account, please call the Kia Connect Call Center at (844) 886-9411.

At this time, Kia Charge Pass does not permit any discount programs.

Charging stations can be located through the Kia Access app or the vehicle’s navigation system, if equipped. Kia Charge Pass is available in the Kia Connect store to help you find charging stations, start charging sessions, and track your public history conveniently in your Kia Access app.

Kia is partnering with companies to make NACS compatible fast chargers available to all Kia EV and PHEV owners. You must be enrolled in Kia Charge Pass. You can find NACS compatible faster charging stations and start charging sessions using Kia Charge Pass in your Kia Access app.

If your vehicle has a CCS charging port, you will need an approved adapter to use a NACS compatible charging station or any station which has a NACS charging port. NACS DC adapters will be complimentary with the purchase of a 2025 EV9 or available through Kia's drop ship accessory program2. Some NACS compatible fast charging stations have adapters available if it identifies your vehicle needs it.

If your vehicle has a NACS charging port and you want to use a charger with a CCS charging cable, you will need an approved adapter.

The Kia Niro EV can accept up to 85kW with a DC Fast (Level 3) charger and will take approximately 43 minutes to go from 10-80%.

The Kia EV6 can accept up to 350kW with a DC Fast (Level 3) charger and will take approximately 18 minutes to go from 10-80%.

The Kia EV9 can accept up to 350kW with a DC Fast (Level 3) charger and will take approximately 24 minutes to go from 10-80%.

Kia PHEVs are only capable of charging at Level 1 and 2 speeds. At Level 2 charging speeds (240V), the electric battery will charge from 0-100% in 2 hours and 45 minutes.

AC and DC charging require different equipment to adapt the available power to be compatible with your vehicle's electrical system. AC Level 1 power is the amount of power available from a standard home power outlet, up to 3.5kW. AC Level 2 power that is available will be limited by your existing electrical service and your electrical panel. Installing an 240VAC outlet or a wired AC Level 2 charger, up to 19.2kW, to achieve higher AC charging speeds should be performed by a licensed electrician. There are also many public AC Level 2 chargers available in the US.

DC Fast (Level 3 Charging) is defined at charging at power levels above 20kW. These chargers are typically used for adding some additional range during the day or on longer trips.

Charging at DC Fast (Level 3) speeds above 80% can reduce your EVs range over time and it is not recommended. If you require the additional range of a battery charged to 100%, it is recommended to use an approved AC Level 1 or Level 2 charger to reach charging targets above 80%.

Both hot and cold temperatures can impact EV charging speeds. Hot temperatures can cause stress to the grid when cooling systems are turned on. Cold temperatures can reduce efficiency of charging systems, reducing available power and requiring longer to charge until the system heats up. Cold weather can have a similar impact on your EV battery as the power and range may be reduced.

If your vehicle has a CCS charging port, you will need an approved adapter to use a NACS compatible fast charging station or any station which has a NACS charging port. NACS DC adapters will be complimentary with the purchase of a 2025 EV9 or available through Kia's drop ship accessory program. Some NACS compatible fast charging stations have adapters available if it identifies your vehicle needs it.

If your vehicle has a NACS charging port and you want to use a charger with a CCS charging cable, you will need an approved adapter.

If you believe that there is an issue with the charging station, please call the support number listed on the station or on the charger information screen in the Kia Access App.

If you believe that there is an issue with your Kia Connect or Kia Charge Pass account, please call the Kia Connect Call Center at (844) 886-9411.

If your charging speed is slower than expected, this could be caused by a number of factors.

• There is a charging power limit set at the vehicle. Check your vehicle charging settings to adjust the charging power limit.
• The vehicle has limited the charging speed due to the current battery state, typically due to current state of charge or temperature. Charging speed should increase once the vehicle battery is able to accept higher power levels.
• The power at the charging site is shared between mutiple stations, the station itself is sharing power between connectors, or power is being limited by the network.
• There is a power limitation cause by heavy use of the site, power availability in the area, or current temperature, either heat or cold.

Charging at DC Fast (Level 3) speeds above 80% can reduce your EVs range over time and it is not recommended. If you require the additional range of a battery charged to 100%, it is recommended to use an approved AC Level 1 or Level 2 charger to reach charging targets above 80% (disclaimer about battery life and charging).

You can stop your charging session in your Kia Access app by pressing the STOP CHARGE button on information page of the charger you are connected to. If you do not have the option to stop the charge using the app (as not all chargers support this function), you can stop the charging session using the following actions.

• Follow instructions on the EV charging station screen to stop the charging session.
• Send a stop charging remote command to your vehicle through the Kia Access app.
• Change the target charge SOC to less than the current SOC value. Once the now lower target SOC is recognized by the vehicle, the vehicle will stop charging.

The cost of energy and other fees are determined by the owner of the EV chargers, also known as the site host. There could be additional fees or dynamic pricing changes, such as:

• Idle fees: Fees charged if your vehicle is plugged into a charger but not actively charging.
• Parking fees: Fees charged for the use of the parking spot or to enter the parking facility where the charger is located.
• Congestion fees or Congestion pricing: If there is high demand at a charging site, the price may increase or additional fees may be charged to encourage drivers to reduce their charging time.
• Charging limits - Some networks may limit your maximum charge percentage to increase availability for other drivers. Charging speeds will reduce above 80% requiring significantly more time to add range above 80%.
• Time of Use - There may be time periods during the day where energy is more expensive, and the cost of charging may change accordingly.

Accessing the Electrify America Kia Charge Pass Program is as easy as downloading a smartphone app and following a few on-screen registration instructions:

• Step 1: Enroll in Kia Connect.
• Step 2: Using the Kia account created, get the 8-digit Kia Charge Pass Enrollment Code from the Kia Access app or the Kia Owner’s Portal.
• Step 3: Download the Electrify America app
• Step 4: Create your Electrify America account and select “Set Up Public Charging”.
  • Existing Electrify America members may select “Premium Offers” in the Account tab, then select “I have an enrollment code”.
• Step 5: Select “Choose Membership Plan” then select “Premium Offers”.
• Step 6: Input the 8-digit enrollment code and select Kia Charge Pass plan, followed by inputting the vehicle’s 17-digit VIN number for verification.
• Step 7: Accept Plan Disclosure and Select the Plan.
• Step 8: Enter payment info5 and set up auto-reload.
  • You will need to enter a payment method to cover any incurred Idle Fees and any applicable taxes on those fees, as well charging outside of the Kia Charge Pass benefit.
  • Offer enrollment can be as smooth as your journeys, but if you encounter any roadblocks, call 1-833-632-2778 to contact Electrify America Customer Assistance, available 24/7.

The Kia Charge Pass Program is available to retail customers of certain Kia battery electric vehicles. These customers receive a certain amount of kilowatt hours of complimentary charging (valid for 3 years from the vehicle purchase date) using the Electrify America network. Refer to the table on the Electrify America Kia Charge Pass Program to see eligible vehicles and number of kilowatt hours of complimentary charging.

No. This package of kilowatt hours is complimentary (valid for 3 years from the vehicle purchase date).

Electrify America requires new users to enroll with a credit card for 2 main reasons:

• To cover “Idle Fees” for vehicles left connected to an Electrify America charger beyond a 10-minute grace period and/or any applicable taxes on those fees.
• Drivers who do not unplug and move their vehicle within ten minutes after their charging session has completed will be charged a $0.40 per-minute idle fee. Idle fee amount determined by Electrify America.

This fee encourages drivers to move their vehicle promptly so that others can use the charger. Customers can be notified when their charging session is complete by text message or can see it on the “Charger Screen” (Customer cellular data rates may apply).

• For uninterrupted use of the Electrify America DC fast-charging network.
• To help ensure customers can charge uninterrupted, a customer’s Electrify America account balance automatically reloads when it falls below $10.
• The auto-reload amount is set by the customer and is charged during the first charging session. The balance is used to cover any costs not covered by the Kia Charge Pass plan, such as Idle Fees or applicable taxes on those fees.
• When a customer plan expires, the customer’s account will automatically convert to an Electrify America Pass membership account (see https://www.electrifyamerica.com/pricing/).
• There is no cost to the customer for the complimentary Kia Charge Pass plan; this simply allows the customer to continue using the Electrify America App for charging sessions after the 1,000 kWh is consumed, or the enrollment period has expired.

Ensure that you have done the following:

• Downloaded the Electrify America smartphone application7,
• Created an Electrify America user account,
• Selected the “Kia Charge Pass” plan.
• Correctly entered your 8-digit Enrollment Code and the 17-digit Vehicle Identification Number (VIN).
• If your Enrollment Code is not working, please contact Kia Customer Care (URL).

The 8-digit Enrollment Code is available in your Kia account after enrolling in Kia Connect. You will also receive the 8-digit Enrollment Code in your Kia Connect welcome email.

Ensure you’ve enrolled in Kia Connect.

The enrollment code expires 3 years after the vehicle purchase date.

To check your kWh balance, login to your Electrify America account.

Contact Electrify America Customer Assistance

• Phone: 1-833-632-2778 (24/7 support)
• Email: support@electrifyamerica.com

If your question was not covered within our FAQs, please contact our Kia Customer Care Team 800-333-4KIA(4542).

Kia and Electrify America do not currently have an eMSP agreement, so the Kia Access app cannot start charging sessions on Electrify America chargers at this time.

Plug and Charge allows you to plug in at a charging station and start a charging station automatically without the need to take out your phone or wallet.

To activate Plug and Charge you must have a compatible Kia EV or PHEV, an active Kia Connect account and be enrolled in Kia Charge Pass. Activating Plug and Charge should take about 10 minutes. After activating Plug and Charge, you can find compatible stations with Kia Charge Pass in the Kia Access app.

All Kia EV9 and 2025+ EV6 vehicles are Plug and Charge capable.

EV Route Planning calculates a potential route to your final destination taking into account charging stops along the way, depending on your vehicle and battery level. This route is an example route for reference and trip planning. The vehicle will recalculate the route while driving, refining the route and charging stops as driving conditions change.

The route is calculated using your vehicle’s current battery level and live charging station availability. Your vehicle will recalculate the route based on changing vehicle and charging station details.

This route is intended to be a reference, identifying potential charging stops along your route, if necessary. At this time, customizations to the proposed route are not possible.

All Kia EVs except Soul EV will be able to charge using a NACS Compatible Fast Charging Network that show up on the Kia Access App starting on January 15th, 2025.

No. With Kia Charge Pass, you are able to charge your vehicle on multiple charging networks.

For every additional minute a vehicle remains connected to a NACS compatible fast charging station after charging has stopped, it will incur an idle fee.

At certain NACS compatible fast charging locations, congestion fees will replace idle fees. A congestion fee is a fee you pay when the site is busy, and your vehicle’s battery is above a certain level.